NTISthis.com

Evidence Guide: MSMSUP382 - Provide coaching/mentoring in the workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSMSUP382 - Provide coaching/mentoring in the workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Establish coaching/ mentoring relationship

  1. Identify areas for development in line with organisation and individual's requirements
  2. Use effective communication styles to develop trust, confidence and rapport
  3. Discuss and clarify expectations and goals
  4. Agree together on how the relationship will be conducted
  5. Seek input from other relevant personnel, if required
Identify areas for development in line with organisation and individual's requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use effective communication styles to develop trust, confidence and rapport

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss and clarify expectations and goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree together on how the relationship will be conducted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek input from other relevant personnel, if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Establish coaching/ mentoring relationship

1.1

Identify areas for development in line with organisation and individual's requirements

1.2

Use effective communication styles to develop trust, confidence and rapport

1.3

Discuss and clarify expectations and goals

1.4

Agree together on how the relationship will be conducted

1.5

Seek input from other relevant personnel, if required

2

Provide coaching/ mentoring support

2.1

Assist the individual to identify and evaluate opportunities to achieve agreed goals/development activities

2.2

Share personal experiences and knowledge with the individual to assist in progress to agreed goals/development

2.3

Provide a supportive environment to allow the individual to develop towards the achievement of goals

2.4

Encourage the individual to make decisions and take responsibility for the courses of actions or solutions under consideration

2.5

Monitor the relationship and progress of the individual

2.6

Provide assistance and guidance in a manner which allows the individual to retain responsibility for achievement in their goals

2.7

Identify problems inhibiting the individual from achieving their goals and take appropriate action

3

Evaluate effectiveness of coaching/ mentoring

3.1

Recognise and openly discuss changes in the coaching/mentoring relationship

3.2

Make adjustments to the relationship to take account of the needs of both the mentor/coach and the individual

3.3

Seek feedback from individual and other relevant personnel to identify and implement improvements

Required Skills and Knowledge

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Establish coaching/ mentoring relationship

1.1

Identify areas for development in line with organisation and individual's requirements

1.2

Use effective communication styles to develop trust, confidence and rapport

1.3

Discuss and clarify expectations and goals

1.4

Agree together on how the relationship will be conducted

1.5

Seek input from other relevant personnel, if required

2

Provide coaching/ mentoring support

2.1

Assist the individual to identify and evaluate opportunities to achieve agreed goals/development activities

2.2

Share personal experiences and knowledge with the individual to assist in progress to agreed goals/development

2.3

Provide a supportive environment to allow the individual to develop towards the achievement of goals

2.4

Encourage the individual to make decisions and take responsibility for the courses of actions or solutions under consideration

2.5

Monitor the relationship and progress of the individual

2.6

Provide assistance and guidance in a manner which allows the individual to retain responsibility for achievement in their goals

2.7

Identify problems inhibiting the individual from achieving their goals and take appropriate action

3

Evaluate effectiveness of coaching/ mentoring

3.1

Recognise and openly discuss changes in the coaching/mentoring relationship

3.2

Make adjustments to the relationship to take account of the needs of both the mentor/coach and the individual

3.3

Seek feedback from individual and other relevant personnel to identify and implement improvements

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

use interpersonal skills to:

build rapport, trust and respect with individuals who have diverse work styles, aspirations, cultures and perspectives

facilitate identifying the individual’s development goals

facilitate identifying solutions and actions

encourage and support the individual to develop towards the achievement of goals

assist the individual to make decisions about achieving goals

select and use skills development techniques appropriate to individual’s needs to convey workplace knowledge and experience

evaluate outcomes of process to ensure the individual is achieving goals

explain workplace knowledge and experience clearly and concisely.

Evidence must be provided that demonstrates knowledge of:

types of interpersonal skills and application to coaching/mentoring, including:

building rapport, trust and respect

verbal and non-verbal communications

questioning, listening and reflecting

self-disclosure

giving and accepting feedback

establishing a safe environment for open communication

relevance and application of skills development techniques, including:

one-on-one training using explanation and demonstration

use of supporting materials in written, visual or other format

facilitation/guidance of self-directed learning

identifying needs and setting goals

sources of information for self-directed learning, including:

networking

industry journals

internet

organisation knowledge/learning systems/databases

relevant career paths and competency standards in the organisation.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Relationship

Agreement on the conduct of the relationship includes consideration and resolution of:

the amount of time involved for both parties

confidentiality of information

identification of development opportunities

development plan towards achieving goals

Problems

Problems inhibiting the individual from achieving their goals includes consideration and resolution of:

interpersonal skills

communication skills

technical skills

foundation skills